Delivery Information
At
Acha Homes, products sold by the
sellers on our platform may attract shipping charges. The shipping charges are
not fixed and depend on various factors like nature / category of your product,
which location despatched from, gross weight of the product, etc. This amount
will be over and above the value of the product that you see on our TV, Website
or Mobile App.
The
shipping charges on your order will be informed before your order is being
placed at Acha Homes. If you are
placing your order through our call centre, the order taker will mention the
shipping charges. If it's via web or mobile, the shipping charge would reflect
on the shopping cart / payment page.
We
are committed to delivering your order accurately, in good condition, and
always on time promised by our customer care executive or on website or mobile.
Below are some more shipping related points:
*Each order would be shipped only to a single
destination address specified at the time of payment for that order. If you
wish to ship products to different addresses, you shall need to place multiple
orders.
*We make our best efforts to ensure that each
item in your order is shipped out by the seller within 2-3 working days of the
order date. However in some cases, it may take longer, upto 5 or more working
days, to ship the order as the product may have to be procured by the seller
where there is a heavy demand.
*Sellers shipout orders on all week days
(Monday to Saturday), excluding public holidays.
*To ensure that your order reaches you in the
fastest time and in good condition, sellers will only make shipments through
reputed courier agencies.
*While the sellers strive to ship all items
in your order together, this may not always be possible due to product
characteristics, or availability.
*
If you believe that the product
is not in good condition, or if the packaging is tampered with or damaged,
before accepting delivery of the goods, please refuse to take delivery of the
package, and call our customer care number at 1800....... (10.00 a.m. to 6.00
p.m. / 7 days a week), or write an e-mail to [email protected] mentioning
your order reference number. We shall make our best efforts to ensure that a
replacement delivery is made to you at the earliest.
*
Please note all items will be
shipped with an invoice of the seller. In case, inadvertently, the same is not
received, you may call our customer care number at 1800......(10.00 a.m. to
6.00 p.m. / 7 days a week), or write an e-mail to [email protected] mentioning your order reference number.